1981-2011
Most Frequently Asked
Questions
about Ordering
1981-2011
Most Frequently Asked
Questions
about Ordering
Payment Methods:
Credit Cards, Business & Personal Check, Banque Cheque, Bank-to-Bank Wire, Western Union, Travelex/Thomas Cooke, American Express Money Transfer, ACH Debit, Check by Fax & PayPal (NEW)
No. 1
How
do I buy from "The High Tech Store", "High Technology International",
"J.R. Systems Wholesalers Div." or "Independent Telephone Div. "
First, do you know the part number and
price? How current is the quote? Have you confirmed that it is in
stock?
Remember,
we ship from the importer, manufacturer or distributor warehouse direct
to you and hold no inventory ourselves. Has shipping been established
(weight
& size, country, postal code, carrier, method)? If all is ok,
please
decide how you're paying.
Credit Cards- VISA, MC, AE, Discover and more...
Submit via "Buy Now" links next to the product displayed. It is processed by PayPal, but you no longer need to be a member.
Include "Bill To" and "Ship To" info. where
"Bill To" exactly matches what the credit card company has for your name,
address, postal code and telephone number, when you applied for the card.
NOTE: The "Bill To" and
"Ship To" address must be the same country. We also
require a direct telephone number for both addresses, if different.
No. 3
How
long does my order take to fill and the product to arrive?
We process your order within 24-hours. Most of
our suppliers-hundreds worldwide-will also ship within
24-hours
of receiving our order. The actual shipment comes to you from the
importer, distributor or manufacturer 1-3 days, depending on method of
shipment chosen. Remember, we keep no inventory ourselves.
No. 4
Where
do you ship from?
Directly from the manufacturers' or distributors'
warehouse to you; we do not hold inventory. We offer
UPS
(ground, "blue" 2-day or overnight "red"), or
Fedex
(3-day ground, overnight or 2-day) (inside the USA), and
USPS
International Airmail , TNT and
DHL,
as
well, for international & country to country, unless you specify
otherwise.
You can track your packages whereabouts live via net.
No. 5
What
about international orders?
We have also used normal government
Airmail
Parcel Post which vary in reliability from country to country, and
limit weight, size and insurance coverage. They average two
weeks
worldwide, saving 40% on shipping, whereas private carriers take 7-10
days-max,
unless rush shipping is applied, (1-3 days
Express
Mail International to 35 countries).
One major difference and short delay with international orders is because we must recieve them in our office, to re-pack for export with documentation for your customs authority.
No. 6
What
if the merchandise arrives damaged?
You must report in writing via email or fax
within
one week of reciept of goods including: nature of problem, serial
number,
whether "dead on arrival" (doa) or breakdown, name, tel #, email/fax.
Please, do not throw away any packaging! Suppliers will not accept returns without all original packaging, (except outer plastic wrap). We will reply with a Return Merchandise Authorization number (RMA) to put outside the box.
No. 7
What
if I've bought from you before?
Makes life easier and faster, (although it seems
fast enough), particularily if you've paid by checkfaxx. All we need is
the product info. and your next check number (via tel, email or fax).
That's
it.
No. 8
How
about technical support after delivery?
Email:
techsupport@thehightechstore.com
Depends. If hardware, could be us or the
manufacturer.
If sold as a workstation, we take all responsibilty either way. Most
have
a tech support hotline or website or bbs, all listed on our
vendor
page. Everything we sell carries at least a one-year
warranty,
regardless of the manufacturer (unless theirs is longer). Phone systems
usually carry two-years, along with closed-circuit tv, access control
and
other packaged components.
No. 9
Can
I get an extended warranty for three or four years extra?
Almost everything we sell can be extended via the G.E. Extended
Warranty
Service Plan, based on original purchase price. Total term length
includes
the warranty the product came with plus additional covergae purchased.
No. 10
What
is your re-stocking fee if I want to return my item?
Returns can be tricky; first is to establish the reason-DOA or dislike.
Usually shipments are sent directly back to our supplier with an
RMA#,
after which they credit our account, (less a 15-20% re-stock charge
and shipping). Many surveillance items are not returnable at all,
unless
DOA. DOA's are replaced same day recieved, without charge, delivery
free.
Some items, like headsets, can't be returned due to health regulations.
CPU & Memory chips aren't returnable because of risk of
static
and improper packaging. Please check with us for specific
supplier's
policy for each item, before purchase.
No. 11
Truth
is, I don't know you guys, I just found you on the Internet. Who is
High
Tech and how long have you been around, (not trying to insult you, of
course)?
No insult implied, or taken. Actually glad you
asked! Too many firms have already discovered the net as a way to
exploit
trusting folks like us and you. Vacation scams, spam email scams, and
others
can quickly erode trust and communication between people which the net
was spawned to encourage.
In business, where trust is earned, we managed
(as "The High Technology Store" Div.) an actual showroom for 12 years,
1983-95
before migrating to our virtual showroom. Our reputation worldwide is
without
equal for unusual niche technology products and services and we have
been
profiled from German TV to The Washington Post, to Mhz TV, to "First
Business"
Cable News. Our opinion on technology topics have been reported by
various
press from Cox Newspaper Syndicate to CBS Radio News. Of course, you
can
always try D&B or the BBB online to check us out.
"Independent
Telephone" Div.
has been around installing & repairing voicemail, payphones and
phone
systems since 1981. "J.R. Systems Wholesalers" Div. was started
in
1981, focusing on sales to government. We acquired both firms in 1985 and
expanded
"JR" to Dealers, Resellers, VARS, and Exporters & Volume Corporate, (picking up clients in over
90 countries).
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